Privacy Policy

Information we collect

We only collect the information we need to quote and complete your cleaning:

• Contact details — your name, email address, and phone number.
• Service details — the property address, square footage, number of rooms, type of cleaning, and any notes or special instructions you share.
• Scheduling details — your preferred dates, access instructions, and appointment history.
• Payment information — card details are entered directly into our third-party payment processor. We never see or store your full card number on our own systems.

How we use your information

We use the information you provide to:

• Prepare and send you an accurate quote.
• Schedule, confirm, and carry out your cleaning.
• Contact you about your appointment, follow-ups, or our satisfaction guarantee.
• Process payment for services rendered.
• Keep records required for our business, insurance, and tax obligations.

We do not sell, rent, or trade your personal information to anyone.

How we share information

We share your information only with trusted service providers who help us run our business — for example, our email delivery provider and our payment processor. These providers are only permitted to use your information to perform services for us. We may also disclose information if required by law, or to protect our rights, property, or safety.

Payment processing

Payments are handled by a secure, PCI-compliant third-party payment processor. When you pay or keep a card on file, your card information is transmitted directly to that processor. We receive only a confirmation and limited details (such as the last four digits and card brand) needed to manage your account.

Cookies and analytics

Our website may use basic cookies and analytics to understand how visitors use the site so we can improve it. This information is aggregated and does not identify you personally. You can set your browser to refuse cookies, though some parts of the site may not work as intended.

How long we keep your information

We keep your information for as long as needed to provide our services and to meet our legal, accounting, and insurance obligations. When it is no longer needed, we securely delete or anonymize it.

Your choices and rights

You may ask us to review, update, or delete the personal information we hold about you, and you can opt out of non-essential messages at any time. To make a request, contact us using the details below. We will respond as required by applicable law.

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Continued use of our website or services after an update means you accept the revised policy.

Contact us

Questions about this policy or your information? Reach us at contact@elescleaningsolutions.com. Ele's Cleaning Solutions is based in Frisco, TX.